Terms and Conditions

Information for purchasers and visitors of the Aquapark Dalmatia.

General Terms & Conditions

We are currently in the early stages of service development, therefore constant changes of the general terms and conditions are possible in order to improve our web sites and services.
These general terms of Internet tickets sale service determine the terms under which the provider of service Aquapark Dalmatia will provide the service to its customers (hereinafter the Buyer) on its websites. The service we provide through our websites is the selection and purchase of tickets for Aquapark Istralandia. We are currently in an early stage of developing our sites and service.

General terms and conditions of purchase

These terms and conditions define purchase order, payment, delivery, refund and complaint procedure, as well as copyright protection and general provisions for business operations when purchasing a product offered by this Internet shop https://aquapark-dalmatia.com/ can be used for your private utilization without any utilization fee, and under the following conditions and rules.
Amadria Park and purchaser is a visitor of this web site who has fulfilled an electronic order and has effected payment with debit/credit card or by bank transfer.

Purchase order procedure

Purchaser orders the tickets through an electronic order form. Each person who ordered at least one ticket in an electronic way, filled in the requested data and sent the order is considered as purchaser.
All services/products offered in the internet shop at the web site aquapark-dalmatia.com must be paid for once they are ordered. Tickets are ordered in an electronic way by putting the subject tickets in the shopping cart. Any order is considered final and binding once confirmed by the purchaser in the form of a received order confirmation sent to the email address of the respective purchaser that he/she has entered when registering.

Price of products/services: All products and services offered in the internet shop at the web site aquapark-dalmatia.com have current prices displayed in HRK or EUR. The prices are valid at the moment the purchaser confirms his/her order. All prices include VAT. Prices of selected products or services are time-limited (limited offers). Discounts offered on the internet shop cannot be combined with any other discounts or special offers.

Payment procedure

We accept Visa, MasterCard and Maestro Card and any other methods which may be clearly advertised on the website aquapark-dalmatia.com from time to time. Once this transaction is complete, purchaser will then return to aquapark-dalmatia.com Payment will be debited and cleared from purchasers account upon dispatch of purchasers order by aquapark-dalmatia.com. Purchaser confirms that the credit/debit card that is being used is his/hers or that he/she had been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to aquapark-dalmatia.com, we will not be liable for any delay or non-delivery.

Delivery conditions

Seller is obligated to send the tickets to the purchaser at the moment when the seller has received on line transaction confirmation. The tickets are send to the purchaser via electronic way on his email address that he put into the order form. On every ticket is a unique code that the purchaser has to show at the cashier of seller when he enters the Aquapark Dalmatia.

If respective purchaser fails to use purchased tickets to aquapark Aquacolors due to his/her own reasons, Aquapark Dalmatia does not offer any financial or other compensation.

Use of an Aquapark Dalmatia E-Ticket confirms acceptance of the following Terms and Conditions:

  • E-Tickets are available for entrance to the park only. Other services provided by Aquapark Dalmatia must be purchased at park entry or while in the park.
  • E-Tickets are valid until the end of the current season (preseason, mid-season, high season).
    Once expired E-Tickets cannot be refunded or extended.
  • E-Tickets are not transferable and cannot be redeemed for cash or be used in conjunction with other offers.
  • An E-Ticket is valid for use on any day the park is open to the General Public as per the Opening time of the Aquapark Dalmatia
  • E-Tickets are not valid when the park is closed.
  • An E-Ticket can only be used for single holder and entitles the holder to one only entry to the park.
  • All Barcodes are tracked by our system and can only be used once.
  • E-Tickets are not exchangeable and cannot be used in conjunction with other offers.
  • Special offer tickets should be accompanied with the passport or any other form of identification document.

Terms and conditions of complaints and refund

Seller undertakes to send a correct ticket which is equal to the description posted on aquapark-dalmatia.com. In case of faulty product, the purchaser is obliged to address a complaint within 4 business days and send back the faulty product. Aquapark Dalmatia undertakes to resolve a complaint within 60 business days. In case of refund by aquapark-dalmatia.com, the latter undertakes to make refund to the purchaser within 30 business days.

No refunds are payable in the event if a ride or park closure for any purpose outside our control. Aquapark Dalmatia reserves the right to alter Prices, Terms and Conditions without notice.
It is the responsibility of the purchaser to maintain security of the E-Ticket. Lost or Stolen E-tickets will not be refunded by Aquapark Dalmatia.

Competent Court

In case that the purchaser is not satisfied with solution of the complaint by aquapark-dalmatia.com, he/she is entitled to ask for arbitration before a court. For such case, the competent court is the Commercial Register of District Court in Šibenik in Republic of Croatia.

Copyright protection

Purchaser/visitor undertakes not to copy and/or publish any material that is subject to copyright or other intellectual property rights, without explicit consent of the respective holder of the rights.

General Information

Aquapark Dalmatia reserves the right to change these conditions and rules. When purchasing the tickets, the purchaser assumes responsibility for accuracy and completeness of all entered data. Services provided by aquapark-dalmatia.com Internet shop do not include costs that purchaser bear by using computer equipment and services for access to our site.
In case of problems, we kindly ask purchaser to report them to our Contact Center in order to eliminate them as soon as possible.

Valid tickets

Only the tickets bought in 2022. are valid. Tickets from previous years are NOT VALID. Valid tickets are those bought online with a code or here at the cashdesk.

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